J. Bitner

How We Feel is a Matter of Time: Relationships Between Time Perspectives and Mood

Philip G. Zimbardo, Gerald Matthews, G. Matthews, 2014 .

Service Quality: New Directions in Theory and Practice

Roland T. Rust, Richard L. Oliver, R. Rust, 1993 .

Time perspective, emotional intelligence and discounting of delayed awards

P. Zimbardo, M. Stolarski, J. Bitner, 2011 .

Self-Service Technologies: What Do Customers Expect?

Mary Jo Bitner, J. Bitner, 2001 .

How We Feel is a Matter of Time: Relationships Between Time Perspectives and Mood

G. Matthews, P. Zimbardo, M. Stolarski, 2013, Journal of Happiness Studies.