Penny Black

Determinants of personal health record use: a large population study at Cleveland Clinic.

Betty Vandenbosch, Betty Vandenbosch, Holly Miller, 2007, Journal of healthcare information management : JHIM.

Straightlining: Overview of Measurement, Comparison of Indicators, and Effects in Mail–Web Mixed-Mode Surveys

Penny Black, D. Moberg, Jennifer Dykema, 2019 .