T. Kuijlen

An empirical study into the influence of customer satisfaction on customer revenues

K. Sijtsma, M. Terpstra, T. Kuijlen, 2012 .

Towards a general definition of customer relationship management

Leonard J. Paas, L. Paas, T. Kuijlen, 2001 .

The Live or Digital Interviewer - a Comparison between CASI, CAPI and CATI with Respect to Differences in Response Behaviour

T. Kuijlen, Fred Bronner, Ton Kuijlen, 2007 .