Gilles N'goala

发表

The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development

P. Aurier, Gilles N'goala, 2010 .

A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty

Ingrid Poncin, Ingrid Poncin, Gilles N'goala, 2013 .

Customer switching resistance (CSR)

Gilles N'Goala, Gilles N'goala, 2007 .

Digital transparency: Dimensions, antecedents and consequences on the quality of customer relationships

Anne-Sophie Cases, Gilles N'goala, Audrey Portes, 2020 .

Monitoring Customer Relationship in E-Commerce: Which Drivers and Which Effects on Buying Behavior

Anne-Sophie Cases, Gilles N'goala, 2012 .

Redesigning the Customer's Role in a Connected World

Sarah Mussol, Gilles N'goala, Pauline Folcher, 2019, Augmented Customer Strategy.

Customer Strategies in the Face of New Technological, Social and Environmental Challenges

Gilles N'goala, 2019, Augmented Customer Strategy.

Discovering the Dark Side of Service Relationships… or Why Long-lasting and Exclusive Relationships are Self-destructing

Gilles N'goala, 2010 .

The Effects of Satisfaction, Trust and Brand Commitment on Consumers' Decision to Boycott

Gilles N'goala, Karine Cissé-Depardon, 2009 .

It's MY health care program: Enhancing patient adherence through psychological ownership.

M. Molines, Anne-Sophie Cases, Gilles N'goala, 2019, Social science & medicine.

Customer Psychological Empowerment as a Critical Source of Customer Engagement

Gilles N'goala, D. Kreziak, Caroline Morrongiello, 2017 .

Does Expertise Influence the Impact of Overconfidence on Judgment, Valuation and Investment Decision?

Gilles N'goala, Véronique Bessière, Jérôme Lambert, 2012 .

Service appropriation: how do customers make the service their own?

Gilles N'Goala, Anne-Sophie Cases, Gilles N'goala, 2015 .

Converting Opinion Seekers in Opinion Givers in the Tourism Industry: Building Trust is Critical!

Gilles N'Goala, Caroline Morrongiello, Gilles N'goala, 2014 .