Oualid Jouini

发表

Combining Soft Systems Methodology, ethnographic observation, and discrete-event simulation: A case study in cancer care

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, 2019, J. Oper. Res. Soc..

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Oualid Jouini, Shuangqing Liao, Ger Koole, 2012, OR Spectr..

Stationary Delays for a Multiclass Priority Queue With Reneging

Yves Dallery, Oualid Jouini, 2007 .

Adaptive threshold policies for multi-channel call centers

Oualid Jouini, Ger Koole, Benjamin Legros, 2015 .

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2016, Optimization Letters.

Service Systems with Finite and Heterogeneous Customer Arrivals

Oualid Jouini, Saif Benjaafar, Rowan Wang, 2014, Manuf. Serv. Oper. Manag..

Special issue: Operations Management in Service Systems

Oualid Jouini, Mohamed Zied Babai, 2013 .

Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2015, ICORES.

Optimal Air Traffic Flow Management with Carbon Emissions Considerations

Oualid Jouini, Zied Jemaï, Imad Alsyouf, 2019, WCGO.

Equivalent NLCP for Chance-constrained Games

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2016 .

A flexible architecture for call centers with skill-based routing

Yves Dallery, Oualid Jouini, Benjamin Legros, 2012 .

Modeling Call Centers with Information about Anticipated Delays

Yves Dallery, Oualid Jouini, 2006 .

Stationary delays for a two-class priority queue with impatient customers

Yves Dallery, Oualid Jouini, 2007, VALUETOOLS.

Stochastic Models of Customer Portfolio Management in Call Centers

Yves Dallery, Oualid Jouini, Rabie Nait-Abdallah, 2004, OR.

ESTIMATING AND ANNOUNCING WAITING TIMES IN MULTIPLE CUSTOMER CLASS CALL CENTERS

Yves Dallery, Oualid Jouini, 2006 .

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

Oualid Jouini, Ger Koole, Benjamin Legros, 2017, Oper. Res..

A comprehensive simulation modeling of an emergency department: A case study for simulation optimization of staffing levels

Oualid Jouini, Zied Jemaï, Ger Koole, 2014, Proceedings of the Winter Simulation Conference 2014.

On Fairness in the Network Air Traffic Flow Management with Rerouting

Oualid Jouini, Imad Alsyouf, Maamar Bettayeb, 2018, 2018 9th International Conference on Mechanical and Aerospace Engineering (ICMAE).

Call center shift scheduling under uncertainty: a chance-constraint programming approach.

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2014 .

A Heuristic for definition of shifts in an emergency department

Oualid Jouini, Karim Ghanes, Zied Jemai, 2015 .

Equivalent Nonlinear Complementarity Problem for Chance-constrained Games

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2016, Electron. Notes Discret. Math..

Stochastic Modeling in Call Centers Management

Oualid Jouini, 2006 .

Modeling and analysis of triage nurse ordering in emergency departments

Oualid Jouini, Karim Ghanes, Mathias Wargon, 2015, 2015 International Conference on Industrial Engineering and Systems Management (IESM).

Stationary delays for a two-class priority queue with impatient customers

Yves Dallery, Oualid Jouini, 2007, Valuetools 2007.

Performance indicators for call centers with impatient customers

Oualid Jouini, Ger Koole, Alex Roubos, 2013 .

A Complementarity Problem Formulation for Chance-constraine Games

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2016, ICORES.

Call Centers with Delay Information: Models and Insights

Yves Dallery, Oualid Jouini, O. Zeynep Aksin, 2011, Manuf. Serv. Oper. Manag..

Moments of first passage times in general birth–death processes

Yves Dallery, Oualid Jouini, Y. Dallery, 2008, Math. Methods Oper. Res..

Analysis of a last come first served queueing system with customer abandonment

Oualid Jouini, 2012, Comput. Oper. Res..

A stochastic programming approach for staffing and scheduling call centers with uncertain demand forecasts following continuous distributions

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2014 .

Service capacity pooling in M/G/1 service systems

Yves Dallery, Oualid Jouini, Jing Peng, 2015, 2015 International Conference on Industrial Engineering and Systems Management (IESM).

Optimal scheduling in call centers with a callback option

Oualid Jouini, Ger Koole, Benjamin Legros, 2016, Perform. Evaluation.

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Yves Dallery, Oualid Jouini, Zeynep Aksin, 2009 .

A multimethodology for hospital process redesign

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, 2017 .

On the scheduling of operations in a chat contact center

Oualid Jouini, Benjamin Legros, O. Jouini, 2019, Eur. J. Oper. Res..

Organizational redesign: insights from ethnographic study before simulation

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, 2016 .

Stochastic programming approaches for staffing in call centers with uncertain forecasts

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2013 .

Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2015, ICORES.

Service pooling strategy in service systems with impatient customers

Oualid Jouini, Zied Jemai, J Peng, 2016 .

Existence of Nash equilibrium for chance-constrained games

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2016, Oper. Res. Lett..

Simulation-based optimization of staffing levels in an emergency department

Oualid Jouini, Zied Jemaï, Ger Koole, 2015, Simul..

Call centers with a postponed callback offer

Oualid Jouini, Robert D. van der Mei, Benjamin Legros, 2017, OR Spectr..

Front-office multitasking between service encounters and back-office tasks

Oualid Jouini, Ger Koole, Benjamin Legros, 2020, Eur. J. Oper. Res..

Call centers with hyperexponential patience modeling

Oualid Jouini, Alex Roubos, 2013 .

Modeling the merging capacity for two streams of product returns in remanufacturing systems

Oualid Jouini, Mahdi Fathi, Farshid Zandi, 2015 .

On the effect of lifetime variability on the performance of inventory systems

Oualid Jouini, Chaaben Kouki, O. Jouini, 2015 .

Queueing Systems with Appointment-Driven Arrivals, Non-Punctual Customers, and No-Shows

Oualid Jouini, Saif Benjaafar, Rowan Wang, 2005 .

A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center

Oualid Jouini, Ger Koole, Siqiao Li, 2019, 2019 Winter Simulation Conference (WSC).

Appointment Scheduling with Non-Punctual Arrivals

Oualid Jouini, Saif Benjaafar, 2009 .

Analysis of base-stock perishable inventory systems with general lifetime and lead-time

Oualid Jouini, Benjamin Legros, M. Z. Babai, 2020, Eur. J. Oper. Res..

Predicting queueing delays for multiclass call centers

Yves Dallery, Oualid Jouini, 2006, valuetools '06.

On multiple priority multi-server queues with impatience

Oualid Jouini, A. Roubos, O. Jouini, 2014, J. Oper. Res. Soc..

Analysis of the Impact of Team-Based Organizations in Call Center Management

Yves Dallery, Oualid Jouini, Rabie Nait-Abdallah, 2008, Manag. Sci..

Control policies for single-stage production systems with perishable inventory and customer impatience

Oualid Jouini, Vassilis S. Kouikoglou, Stratos Ioannidis, 2013, Ann. Oper. Res..

A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts

Oualid Jouini, Céline Gicquel, Mathilde Excoffier, 2016, Comput. Ind. Eng..

Blended call center with idling times during the call service

Oualid Jouini, Ger Koole, Benjamin Legros, 2018 .

Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion

Yves Dallery, Oualid Jouini, Fikri Karaesmen, 2015 .

Combining the Viable System Model and Kotter’s 8 Steps for Multidepartment Integration in Hospitals

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, 2017 .

Solving Chance-Constrained Games Using Complementarity Problems

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2016, ICORES.

Appointment systems under service level constraints

Oualid Jouini, Saif Benjaafar, Rowan Wang, 2016 .

Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2014, ICORES.

Patient-hospital communication: A platform to improve outpatient chemotherapy

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, 2016, 2016 Winter Simulation Conference (WSC).

A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts

Oualid Jouini, Abdel Lisser, Céline Gicquel, 2014, ICORES.

Online scheduling policies for multiclass call centers with impatient customers

Yves Dallery, Oualid Jouini, Ger Koole, 2010, Eur. J. Oper. Res..

Bi-matrix Game with Random Payoffs

Oualid Jouini, Abdel Lisser, Vikas Vikram Singh, 2015, CTW.

Call Center Architecture by client portfolios

Yves Dallery, Oualid Jouini, Fabrice Chauvet, 2004 .

Modeling Call Centers with Delays Information

Yves Dallery, Oualid Jouini, Zeinep Aksin Karaesman, 2006 .

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

Marija Jankovic, Guillaume Lamé, Oualid Jouini, 2015, CSDM.

Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center

Oualid Jouini, Ger Koole, Benjamin Legros, 2020, Manuf. Serv. Oper. Manag..

MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES

Yves Dallery, Oualid Jouini, Y. Dallery, 2007, Probability in the Engineering and Informational Sciences.

An Environmental Air Traffic Flow Management Model

Oualid Jouini, Imad Alsyouf, Maamar Bettayeb, 2019, 2019 8th International Conference on Modeling Simulation and Applied Optimization (ICMSAO).

Methods and contexts: Challenges of planning with scenarios in a hospital’s division

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, 2019, Futures.