Florian Skiba

Users as Sources of Radical Service Innovation

C. Herstatt, Florian Skiba, 2012 .

Users as sources for radical service innovations: opportunities from collaboration with service lead users

Cornelius Herstatt, Florian Skiba, C. Herstatt, 2009, Int. J. Serv. Technol. Manag..

Integration of innovative users as source of service innovations

Florian Skiba, Cornelius Herstatt, C. Herstatt, 2008 .