Tyler Hancock

发表

Three essays on malicious consumer deviance: The creation, dissemination, and elimination of misleading information

Tyler Hancock, 2020 .

Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?

Joel E. Collier, Tyler Hancock, Carol L. Esmark Jones, 2022, Journal of Retailing.

Beware the predatory shopper: exploring social vigilantism and proactivity in the exploitation of online pricing mistakes

Jason E. Lueg, Kevin J. Shanahan, Michael Breazeale, 2022, Journal of Consumer Marketing.

Fueling and cooling firestorms: how online community members enable and disable online negative e-WOM

Michael Breazeale, F. Adams, Tyler Hancock, 2022, Journal of Product & Brand Management.

Understanding How Salesperson Envy and Emotional Exhaustion Lead to Negative Consequences: The Role of Motivation

C. M. Johnson, Michael Mallin, E. Pullins, 2022, Journal of Business-to-Business Marketing.

Exploring relationship development with social chatbots: A mixed-method study of replika

Iryna Pentina, Tian Xie, Tyler Hancock, 2022, Comput. Hum. Behav..

Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries

Clay M. Voorhees, Tyler Hancock, Carol L. Esmark Jones, 2022, Journal of Business Research.

One size doesn’t fit all: a uses and gratifications analysis of social media platforms

F. Adams, Tyler Hancock, Mark J. Pelletier, 2020, Journal of Research in Interactive Marketing.

Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust

Jennifer L. Stevens, Tyler Hancock, Stacie F. Waites, 2020, Journal of Consumer Behaviour.

Positioning through B2B carrier signals: Understanding how service quality is communicated via websites

Sean P. Goffnett, Zachary Williams, Jason E. Lueg, 2019, Industrial Marketing Management.

How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?

Jennifer L. Stevens, C. M. Johnson, Tyler Hancock, 2023, Journal of Consumer Marketing.

Exploring jealousy and envy in communal relationship revenge-seeking

Jason E. Lueg, Michael Breazeale, F. Adams, 2020 .

Friend, mentor, lover: does chatbot engagement lead to psychological dependence?

Iryna Pentina, Tian Xie, Tyler Hancock, 2023, Journal of Service Management.

Salesperson’s perceived personal identification with supervisor and the relationship with turnover intention and performance: a mediated motivation model

Bashar S. Gammoh, Michael Mallin, E. Pullins, 2022, Journal of Personal Selling & Sales Management.

Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors

Jennifer L. Stevens, Tyler Hancock, Stacie F. Waites, 2023, Journal of Retailing and Consumer Services.

Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions

Ainsworth Bailey, Iryna Pentina, Tian Xie, 2023, Psychology & Marketing.