Yllka Azemi

发表

Online Service Failure and Recovery Strategies in Luxury Brands: A View From Justice Theory

Wilson Ozuem, Yllka Azemi, 2017 .

User-Generated Content and Perceived Customer Value

Wilson Ozuem, Yllka Azemi, Wilson Ozuem, 2016 .

Service failure and recovery strategies in the Balkans: an exploratory study

Wilson Ozuem, G. Lancaster, Yllka Azemi, 2019, Qualitative Market Research: An International Journal.

The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective

Wilson Ozuem, K. Howell, Yllka Azemi, 2020 .

Social Media and SMEs in Transition Countries

Wilson Ozuem, Yllka Azemi, 2014 .

Digital Marketing Strategies for Fashion and Luxury Brands

Wilson Ozuem, Yllka Azemi, 2017 .

Online Service Failure

Wilson Ozuem, Yllka Azemi, 2019, Leveraging Computer-Mediated Marketing Environments.

Online Service Failure and Recovery Strategy: The Mediating Role of Social Media

Wilson Ozuem, Yllka Azemi, 2016 .

An exploration into the practice of online service failure and recovery strategies in the Balkans

Geoff Lancaster, Wilson Ozuem, Kerry E. Howell, 2019, Journal of Business Research.

Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels

Wilson Ozuem, Yllka Azemi, Ria Wiid, 2022, Journal of Retailing and Consumer Services.

Descriptive National Evidence Comparing Hispanic and White Student Graduate Degree Completion Rates

C. Hobson, Jana Szostek, Andrea Griffin, 2023, Journal of Hispanic Higher Education.