Leonce. Newby

Relevance Rewarded: 'Louie, The Fly' Turns 50

Edwina Luck, Leonce. Newby, 2007 .

The relationship between service quality and retention within the automated and traditional contexts of retail banking

M. Al-hawari, Leonce. Newby, T. Ward, 2009 .

Sustainable management and marketing : a re-evaluation of customer switching behaviour in service industries

Leonce. Newby, Antony Ward, 2009 .

The Service Provider's Service Encounter Holistic Cyclical Model

Leonce. Newby, T. Ward, 2005 .