Seung Kon Lee

International Journal of Hospitality Management Testing the Stressor–strain–outcome Model of Customer-related Social Stressors in Predicting Emotional Exhaustion, Customer Orientation and Service Recovery Performance

Chang Hwan Choi, Taegoo Terry Kim, Gyehee Lee, 2022 .

International Journal of Hospitality Management Testing the Stressor–strain–outcome Model of Customer-related Social Stressors in Predicting Emotional Exhaustion, Customer Orientation and Service Recovery Performance

Chang Hwan Choi, Gyehee Lee, Seung Kon Lee, 2022 .