C. Clark

发表

Communication strategies of call center agents : a multi-method study of solidarity building and conversation control on agent performance.

C. Clark, 2011 .

Is Courtesy Enough? 'Solidarity' in Call Center Interactions

Ulrike Marianne Murfett, Soon Ang, P. Rogers, 2008 .

The anatomy of a deception: Fraud and finesse in the Mock Auction sales ‘con’

T. Pinch, C. Clark, 1992 .

On Misunderstanding the Hard Sell

T. Pinch, C. Clark, 1987 .

Center Interactions Is Empathy Effective for Customer Service? Evidence From Call

Ulrike Marianne Murfett, Priscilla S. Rogers, P. Rogers, 2013 .

The Hard Sell: `Patter Merchanting' and the Strategic (Re)Production and Local Management of Economic Reasoning in the Sales Routines of Markt Pitchers

T. Pinch, C. Clark, 1986 .

Managing prospect affiliation and rapport in real-life sales encounters

P. Drew, T. Pinch, C. Clark, 2003 .

Managing Customer `Objections' during Real-Life Sales Negotiations

P. Drew, T. Pinch, C. Clark, 1994 .

Is Empathy Effective for Customer Service? Evidence From Call Center Interactions

Ulrike Marianne Murfett, Soon Ang, P. Rogers, 2013 .

Recontextualising Sales Resistance

T. Pinch, C. Clark, 2001 .

Assessment Across Borders: National Perspectives Explain Differences Between Singaporean and US Evaluators

P. Rogers, C. Clark, 2004 .