Kai Trumpold

Testing a multidimensional model of emotional labor, emotional abilities, and exhaustion: A multilevel, multimethod approach.

D. Zapf, S. Scherer, L. A. Beitler, 2020, Journal of occupational health psychology.

Emotion work as a source of employee well- and ill-being: the moderating role of service interaction type

D. Zapf, M. Kern, Kai Trumpold, 2021, European Journal of Work and Organizational Psychology.

There is more than obeying display rules: Service employees’ motives for emotion regulation in customer interactions

D. Zapf, Sandra Ohly, Kai Trumpold, 2014 .