L. Holdsworth

Customer stressors in service organizations: The impact of age on stress management and burnout

D. Zapf, H. Hoel, S. J. Johnson, 2013 .

The Psychological Impact of Teleworking: Stress, Emotions and Health.

Lynn Holdsworth, S. Mann, L. Holdsworth, 2003 .

Personality and health: The mediating role of Trait Emotional Intelligence and Work Locus of Control

Mark Batey, Sheena Johnson, Sheena Johnson, 2009 .

Age, emotion regulation strategies, burnout, and engagement in the service sector: Advantages of older workers

D. Zapf, Sheena Johnson, M. Kern, 2017 .

Empowerment, stress and satisfaction: an exploratory study of a call centre

Susan Cartwright, Lynn Holdsworth, S. Cartwright, 2003 .