J. Lai

Intrafirm Knowledge Transfer and Employee Innovative Behavior: The Role of Total and Balanced Knowledge Flows

Eric W. K. Tsang, Steven S. Lui, S. Lui, 2016 .

Does standardized service fit all?: Novel service encounter in frontline employee-customer interface

Steven S. Lui, Alice H. Y. Hon, S. Lui, 2014 .

Employee empowerment in international tourist hotels in Taiwan : a cultural perspective

J. Lai, John Lai, 2009 .