K. Kwong

The Effects of Attitudinal and Demographic Factors on Intention to Buy Pirated CDs: The Case of Chinese Consumers

Alan Tse, L. Y. Sin, O. H. Yau, 2003 .

Do Traditional Chinese Cultural Values Nourish a Market for Pirated CDs?

Alan C.B. Tse, Oliver H. M. Yau, Raymond P. M. Chow, 2009 .

The Conceptualization of Customer Delight: A Research Framework

O. H. Yau, K. Kwong, 2002 .

A hybrid approach to integrate customer experience management (CEM) & customer relationship management (CRM)

K. Kwong, J. Leung, Brian Lai, 2011 .

A Theoretical Framework of Brand Image and Service Quality on Third-Party Logistics Service

Z. Sha, K. Kwong, J. Leung, 2008, 2008 International Seminar on Future BioMedical Information Engineering.

Effects of Brand Image and Manufacture-3PL Relationship on 3PL Satisfaction: A Theoretical Framework

Z. Sha, K. Kwong, Xiaoyu Wang, 2008, 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing.

Attitude Toward Counterfeits and Ethnic Groups: Comparing Chinese and Western Consumers Purchasing Counterfeits

K. Kwong, J. Leung, Kan Wang, 2009 .

A structured approach to describing service for creating a delightful experience

John W. K. Leung, Kenneth K. Kwong, K. Kwong, 2009, Comput. Ind. Eng..

Chinese women at the crossroads: an empirical study on their role orientations and consumption values in Chinese society

L. Y. Sin, O. H. Yau, K. Kwong, 2001 .

On the Retail Service Quality Expectations of Chinese Shoppers

Juan Meng, John H. Summey, J. Summey, 2009 .