Chen-Ya Wang

发表

The Impact of Power on Service Customers’ Willingness to Post Online Reviews

Anna S. Mattila, Laurie Wu, A. Mattila, 2016 .

Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19

Priyanko Guchait, Chen-Ya Wang, Do The Khoa, 2020 .

Managing Expertise: Toward the Socio-Technical Perspective

Chen-Ya Wang, Hsia-Ching Chang, 2011, 2011 International Conference on Computer and Management (CAMAN).

Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development

Priyanko Guchait, Chen-Ya Wang, K. Do, 2022, Journal of Service Management.

Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors

Priyanko Guchait, J. Abbott, Chen-Ya Wang, 2016 .

Customer-customer interactions (CCIs) at conferences: An identity approach

Wei Wei, Li Miao, L. Cai, 2017 .

The Impact of Servicescape Cues on Consumer Prepurchase Authenticity Assessment and Patronage Intentions to Ethnic Restaurants

A. Mattila, Chen-Ya Wang, 2015 .

The effects of a psychological brand contract breach on customers' dysfunctional behavior toward a brand

Taeshik Gong, Chen-Ya Wang, 2021 .

Effects of characteristics of in-store retail technology on customer citizenship behavior

Taeshik Gong, Chen-Ya Wang, Kangcheol Lee, 2021 .

When customers want to become frontline employees: an exploratory study of decision factors and motivation types

Priyanko Guchait, Chen-Ya Wang, Cheng-Hsin Chiang, 2017, Service Business.

When normative framing saves Mr. Nature: Role of consumer efficacy in proenvironmental adoption

Priyanko Guchait, Chen-Ya Wang, K. Do, 2021 .

A creative-mix or variety-mix fusion experience? Examining marketing strategies for ethnic fusion restaurants

Stephanie Q. Liu, L. Wu, Chen-Ya Wang, 2020 .

When customers want to become frontline employees: an exploratory study of decision factors and motivation types

Priyanko Guchait, Chen-Ya Wang, Cheng-Hsin Chiang, 2017 .

The relationship between consumer complaining behavior and service recovery: An integrative review

Anna S. Mattila, A. Mattila, Chen-Ya Wang, 2010 .

The effects of a psychological contract breach on customer-directed deviance

Taeshik Gong, Chen-Ya Wang, 2022, Journal of Business Research.

The Effects of Task Characteristics on the Continuous Usage of Mobile Applications

Chen-Ya Wang, Chen-Ya Wang, 2018, Int. J. Online Mark..

What we need: Project managers` evaluation of top management actions required for software development projects

Hsia-Ching Chang, Seng-cho T. Chou, Chen-Ya Wang, 2009 .

The moderating role of utilitarian/hedonic user motivation on user behaviour towards web 2.0 applications

Seng-cho Timothy Chou, Hsia-Ching Chang, Chen-Ya Wang, 2009, ECIS.

Acceptance and Willingness to Pay for Mobile TV Apps

Seng-cho Timothy Chou, Hsia-Ching Chang, Chen-Ya Wang, 2013, PACIS.

Exploring An Individual's Intention to Use Blogs: The Roles of Social, Motivational and Individual Factors

Seng-cho Timothy Chou, Hsia-Ching Chang, Chen-Ya Wang, 2010, PACIS.

Examining the impacts of perceived value and perceived quality on users' intention to join web 2.0 communities

Seng-cho Timothy Chou, Hsia-Ching Chang, Chen-Ya Wang, 2009, ICEC.

Emotion and Motivation: Understanding User Behavior of Web 2.0 Application

Seng-cho Timothy Chou, Hsia-Ching Chang, Chen-Ya Wang, 2009, 2009 Sixth International Conference on Information Technology: New Generations.

Customer responses to intercultural communication accommodation strategies in hospitality service encounters.

A. Mattila, Li Miao, Chen-Ya Wang, 2015 .

Others service experiences: emotions, perceived justice, and behavior

A. Mattila, Chen-Ya Wang, Lydia Hanks, 2014 .

How does dysfunctional customer behavior affect employee turnover

Taeshik Gong, Chen-Ya Wang, 2019, Journal of Service Theory and Practice.

A Context and Emotion Aware System for Personalized Music Recommendation

Yu-Chi Wang, Seng-Cho T. Chou, Chen-Ya Wang, 2018 .

The consequences of customer-oriented constructive deviance in luxury-hotel restaurants

Taeshik Gong, Chen-Ya Wang, Kangcheol Lee, 2020 .

No Cue, No Clue? Understanding Information Interaction in Social Bookmarking Services

Hsia-Ching Chang, Chen-Ya Wang, Chen-Ya Wang, 2011, 2011 Eighth International Conference on Information Technology: New Generations.

Illegitimate returns as a trigger for customers’ ethical dissonance

Iris Vilnai-Yavetz, L. Petruzzellis, Chen-Ya Wang, 2018, Journal of Retailing and Consumer Services.

A cross‐cultural comparison of perceived informational fairness with service failure explanations

Anna S. Mattila, A. Mattila, Chen-Ya Wang, 2011 .

Choice Modeling of Enterprise Social Media Adoptions

Hsia-Ching Chang, Chen-Ya Wang, Chen-Ya Wang, 2019, Int. J. E Adopt..

Consumer Sentiment in Tweets and Coupon Information-Sharing Behavior: An Initial Exploration

Seng-cho Timothy Chou, Hsia-Ching Chang, Yi-Chun Lin, 2017, Int. J. Online Mark..

Consumer Sentiment in Tweets and Coupon Information-Sharing Behavior

S. Chou, Chen-Ya Wang, Hsia-Ching Chang, 2020, Information Diffusion Management and Knowledge Sharing.

Emerging trends in data analytics and knowledge management job market: extending KSA framework

Hsia-Ching Chang, Chen-Ya Wang, Suliman Hawamdeh, 2019, J. Knowl. Manag..

Cloud Incident Data Analytics: Change-Point Analysis and Text Visualization

Hsia-Ching Chang, Chen-Ya Wang, Chen-Ya Wang, 2015, 2015 48th Hawaii International Conference on System Sciences.

Toward a ubiquitous personalized daily-life activity recommendation service with contextual information: a services science perspective

Seng-cho Timothy Chou, Yueh-Hsun Wu, Chen-Ya Wang, 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality

Priyanko Guchait, Chen-Ya Wang, Huy Gip, 2022, International Journal of Contemporary Hospitality Management.

AN EXAMINATION OF EXPLANATION TYPOLOGY ON PERCEIVED INFORMATIONAL FAIRNESS IN THE CONTEXT OF AIR TRAVEL

A. Mattila, A. Bartlett, Chen-Ya Wang, 2009 .

Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior: the role of customer moral credits and entitlement

Taeshik Gong, Chen-Ya Wang, 2023, Journal of Service Theory and Practice.

Grey Forecasting Models for Social Media Adoptions of Transnational Enterprises

Chen-Ya Wang, Hsia-Ching Chang, 2013 .

A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters

A. Mattila, Chen-Ya Wang, 2010 .

Using Trace Ethnography to Compare Perceived Cyber-Threats of IT to Non-IT Professionals

Hsia-Ching Chang, Chen-Ya Wang, Susan Squires, 2016, Americas Conference on Information Systems.

Using peer-to-peer technology for knowledge sharing in communities of practices

Seng-cho Timothy Chou, Chen-Ya Wang, Hsin-Yi Yang, 2008, Decis. Support Syst..