Sander F. M. Beckers

Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value

Peter C. Verhoef, Jenny van Doorn, P. Verhoef, 2018 .

Consumer perceptions of service constellations: implications for service innovation

B. Hillebrand, G. Calabretta, Allard C. R. van Riel, 2013 .

Understand the Perils of Co-Creation

Peter C. Verhoef, Jenny van Doorn, P. Verhoef, 2013 .

Economic outcomes of customer engagement: emerging findings, contemporary theoretical perspectives and future challenges

Jenny van Doorn, Sander F. M. Beckers, Pieter Verhoef, 2016 .

Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value

P. Verhoef, Jenny van Doorn, Sander F. M. Beckers, 2017, Journal of the Academy of Marketing Science.

Happy Users, Grumpy Bosses: Current Community Engagement Literature and the Impact of Support Engagement in a B2B Setting on User and Upper Management Satisfaction

Peter C. Verhoef, Sterling A. Bone, Paul W. Fombelle, 2018 .