Antje Martins

Brave new world: service robots in the frontline

Jochen Wirtz, V. Lu, P. Patterson, 2018, Journal of Service Management.

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Jochen Wirtz, V. Lu, P. Patterson, 2020, Journal of Service Theory and Practice.

Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

Jochen Wirtz, V. Lu, P. Patterson, 2020, SSRN Electronic Journal.

Brave new world: service robots in the frontline

Jochen Wirtz, V. Lu, P. Patterson, 2018, Journal of Service Management.

Journal of Service Management

Stefanie Paluch, Antje Martins, Jochen Wirtz, 2022 .