M. Blaurock

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Alexander P. Henkel, Martina Čaić, M. Blaurock, 2020, Journal of Service Management.

Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots

Alexander P. Henkel, Martina Čaić, M. Blaurock, 2022, Journal of Service Management.

UK Head and neck cancer surgical capacity during the second wave of the COVID—19 pandemic: Have we learned the lessons? COVIDSurg collaborative

R. Shaw, A. Agarwal, V. Grégoire, 2021, Clinical otolaryngology : official journal of ENT-UK ; official journal of Netherlands Society for Oto-Rhino-Laryngology & Cervico-Facial Surgery.

How can customers cope with cognitive demands of professional services? The role of employee coping support

M. Büttgen, M. Blaurock, Zelal Ates, 2023, Psychology & Marketing.

Service Encounter 1.0 Theories revisited – Development of an Evaluation Scheme to assess their explanatory Relevance in the Service Encounter 2.0 Environment

Marah Blaurock, M. Blaurock, 2020 .

Landscape transformation of an Alpine floodplain influenced by humans: historical analyses from aerial images

M. Blaurock, C. Robinson, M. Doering, 2012 .

How tech companies advance sustainability through artificial intelligence: Developing and evaluating an AI x Sustainability strategy framework

M. Blaurock, Kristof Coussement, Felix Zechiel, 2024, Industrial Marketing Management.