J. Disney

发表

Customer satisfaction and loyalty: The critical elements of service quality

J. Disney, 1999 .

An Availability Study for a SME

J. Disney, C. McCollin, 2004 .

Nottingham Express Transit

David J. Smith, W. Rossiter, J. Disney, 2018 .

Taguchi methods : applications in world industry

A. Bendell, J. Disney, William A. Pridmore, 1989 .

The future role of statistics in quality engineering and management

C McCollin, A. Bendell, J. Disney, 1999 .

The Strategic Planning Process and its Context: The Role of Psychological Type

D. Jennings, J. Disney, 2006 .

Rural transport and social inclusion: The DalesBus Initiative

Gerard McElwee, J. Disney, J. Liddle, 2012 .

Competing through quality in transport services

John Disney, J. Disney, 1998 .