Michael Shulver

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Operational loss and new service design

Michael Shulver, 2005 .

The Balanced Scorecard vs. the EFQM Business Excellence Model

G. Lawrie, Henrik Andersen, Michael Shulver, 2000 .

Network Parenting in International Service Development

Michael Lewis, Jan Mattsson, Nigel Slack, 2004 .

Developing retail credit infrastructure: a network perspective

M. Lewis, Michael Shulver, 2003 .

Organisational performance management in a UK Insurance firm

G. Lawrie, Michael Shulver, William Barney, 2007 .

A PROCESS FOR DEVELOPING STRATEGICALLY RELEVANT MEASURES OF INTELLECTUAL CAPITAL

Henrik Andersen, Michael Shulver, 2000 .

Exploiting the Service Concept for Service Design and Development

Graham Clark, Michael Shulver, Robert Johnston, 2000 .

The Balanced Scorecard and the Business Excellence Model

G. Lawrie, Michael Shulver, 2015 .