W. Pieterson

发表

MULTI-CHANNEL MANAGEMENT: RECENT DEVELOPMENTS IN PES AND E- GOVERNMENT

W. Pieterson, Z. Johnson, 2011 .

Leveraging Social Networks for Strategic Success

E. Eisenberg, W. Pieterson, Z. Johnson, 2015 .

Channel choice : citizens' channel behavior and public service channel strategy

W. Pieterson, 2009 .

Multichannel management : de stand van zaken

M. Teerling, W. Pieterson, Bram Klievink, 2007 .

E-Services for Citizens: The Dutch Usage Case

Alexander van Deursen, Jan van Dijk, Willem Pieterson, 2007, EGOV.

MODERNISING PES THROUGH SUPPORTIVE DATA AND IT STRATEGIES

W. Pieterson, 2016 .

The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction

S. Hofmann, W. Pieterson, C. Ø. Madsen, 2020, EGOV-CeDEM-ePart-*.

Governmental Service Channel Positioning: History and Strategies for the Future

J. V. Dijk, W. Pieterson, 2006 .

Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach

Jan van Dijk, Willem Pieterson, Rex Arendsen, 2017, Gov. Inf. Q..

The Internet as a Service Channel in the Public Sector : A substitute or complement of traditional service channels?

Alexander Johannes Aloysius Maria van Deursen, Willem Jan Pieterson, A. V. Deursen, 2006 .

Facts and feelings: The role of rational and irrational factors in citizens' channel choices

Wolfgang E. Ebbers, Marloes G. M. Jansen, Willem J. Pieterson, 2016, Gov. Inf. Q..

In search of information: Investigating source and channel choices in business-to-government service interactions

Willem Pieterson, Rex Arendsen, Yvon van den Boer, 2016, Gov. Inf. Q..

Alter ego, state of the art on user profiling: an overview of the most relevant organisational and behavioural aspects regarding User Profiling.

Nicole Loorbach, Erik Taal, P. W. de Vries, 2005 .

Electronic government: Rethinking channel management strategies

Wolfgang E. Ebbers, Willem J. Pieterson, H. N. Noordman, 2008, Gov. Inf. Q..

How to improve e-government use: An empirical examination of multichannel marketing instruments

Willem Pieterson, Marije Teerling, M. Teerling, 2011, Inf. Polity.

Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery

Willem Pieterson, Cindy Weng, W. Pieterson, 2020, EGOV.

The use of service channels by citizens in the Netherlands: implications for multi-channel management

Willem Jan Pieterson, W. Ebbers, W. Pieterson, 2008 .

Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study

Willem Pieterson, Rex Arendsen, Yvon van den Boer, 2014, EGOV.

Citizens and Service Channels: Channel Choice and Channel Management Implications

Willem Pieterson, W. Pieterson, 2010, Int. J. Electron. Gov. Res..

Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices

Sara Hofmann, Christian Østergaard Madsen, Willem Pieterson, 2019, EGOV.

New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery

Christian Østergaard Madsen, Willem Pieterson, Wolfgang Ebbers, 2017, EGOV.

Government 2.0: key challenges to its realization

Bert-Jaap Koops, Willem Jan Pieterson, Albert Meijer, 2012 .

The digital transformation of public employment services across Latin America and the Caribbean

W. Pieterson, David Rosas-Shady, A. Franco, 2023 .

Multi-channel Management Workshop DG.02008

Bram Klievink, Marijn Janssen, Willem Jan Pieterson, 2008 .

Channel Choice in the G2B Context: Towards a Research Agenda

Willem Pieterson, Rex Arendsen, Yvon van den Boer, 2011, I3E.

On the Interaction of Source and Channel Choice in the Government-to-Business Context

Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen, 2012, EGOV.

Exploring information-seeking processes by businesses: analyzing source and channel choices in business-to-government service interactions

Rex Arendsen, Willem Pieterson, J. V. van Dijk, 2016 .

Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector

Jan van Dijk, Willem Pieterson, Wolfgang Ebbers, 2007, Gov. Inf. Q..

Multichannel marketing: An experiment on guiding citizens to the electronic channels

Willem Pieterson, Marije L. Teerling, M. Teerling, 2010, Gov. Inf. Q..

Channel Perceptions and Usage: Beyond Media Richness Factors

Willem Pieterson, Wolfgang Ebbers, Marije Teerling, 2008, EGOV.

Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks

W. J. Pieterson, W. E. Ebbers, W. Ebbers, 2020, Gov. Inf. Q..

Influencing citizen behavior: Experiences from multichannel marketing pilot projects

L. Wijngaert, M. Teerling, W. Pieterson, 2011, Int. J. Inf. Manag..

Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case

Lidwien van de Wijngaert, Jurjen Jansen, Willem Pieterson, 2010, EGOV.

Multi-channel marketing: an experiment on leading citizens to online public services

Willem Pieterson, Marije Teerling, M. Teerling, 2009, D.GO.

Governments and Multi-Channeling: Channel Positioning Strategies for the Future

W. Pieterson, 2009 .

Rethinking Service and Channel Strategies after the Hype

Willem Jan Pieterson, H. Noorman, W. Ebbers, 2007 .

Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts

Jan van Dijk, Willem Pieterson, J. V. Dijk, 2007, DG.O.