Cris Voss

The impacts of e-service quality on customer behaviour in multi-channel e-services

R. Sousa, Cris Voss, 2012 .

Contracting outsourced services with collaborative key performance indicators

Finn Wynstra, Henk Akkermans, F. Wynstra, 2019, Journal of Operations Management.

Ramp Up and Ramp Down Dynamics in Digital Services

Christopher A. Voss, Henk Akkermans, Roeland van Oers, 2019, Journal of Supply Chain Management.

Necessary Condition Hypotheses in Operations Management

J. Dul, Gary Goertz, T. Hak, 2010 .

Building responsive and resilient supply chains: Lessons from the COVID ‐19 disruption

Hau L. Lee, Xiang Li, Cris Voss, 2023, Journal of Operations Management.