R. Steenkamp

The exploration of service quality and its measurement for private higher education institutions

R. Steenkamp, R. V. Van Schalkwyk, R. Steenkamp, 2019, Southern African Business Review.

A critical review of strategy execution frameworks

R. Steenkamp, 2015 .

A top management perspective of total quality service dimensions for private higher education institutions in South Africa

R. Steenkamp, R. Steenkamp, R. V. Schalkwyk, 2019, Southern African Business Review.