C. Bell

发表

The service edge: 101 companies that profit from customer care, by Ron Zemke with Dick Schaaf. (1989). New York: New American Library. 584 pp., $19.95, cloth

C. Bell, 1990 .

The Trainer as Storyteller.

C. Bell, 1992 .

Building a Reputation for Training Effectiveness.

C. Bell, 1984 .

Managing Knock Your Socks Off Service

R. Zemke, C. Bell, D. Zielinski, 1992 .

How to Invent Service

C. Bell, 1992 .

Informal Learning in Organizations.

C. Bell, 1977 .

Customers As Partners: Building Relationships That Last

Chip R. Bell, C. Bell, 1996 .

Algorithmic music composition using dynamic Markov chains and genetic algorithms

Chip Bell, C. Bell, 2011 .

Managers as Mentors: Building Partnerships for Learning

Chip R. Bell, Marshall Goldsmith, C. Bell, 1996 .

Service Wisdom: Creating and Maintaining the Customer Service Edge

Chip R. Bell, Ron Zemke, R. Zemke, 1989 .