Jeffrey J. Zornitsky

Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers

L. Schlesinger, R. Hallowell, Jeffrey J. Zornitsky, 1996 .

Job Satisfaction, Service Capability and Customer Satisfaction

L. Schlesinger, Jeffrey J. Zornitsky, 1991 .

Establishing a Performance Management System for Targeted Welfare Programs. Research Report No. 88-14.

Jeffrey J. Zornitsky, 1988 .