M. Mitic

Uncovering customer service experiences with Twitter: the case of airline industry

F. Misopoulos, M. Mitic, A. Kapoulas, 2014 .

Understanding the role of social media in bank marketing

M. Mitic, A. Kapoulas, Alexandros Kapoulas, 2012 .

Exploring the role of social media in relationship marketing in retail banking : opportunities & challenges in South East Europe

M. Mitic, 2015 .

Correlation between test anxiety, speaker self-confidence and fear of negative evaluation in college students

M. Mitic, M. Malobabic, M. Đorđević, 2018 .

Understanding challenges of qualitative research: rhetorical issues and reality traps

M. Mitic, Alexandros Kapoulas, Miljana Mitic, 2012 .