A. Kapoulas

Uncovering customer service experiences with Twitter: the case of airline industry

F. Misopoulos, M. Mitic, A. Kapoulas, 2014 .

Understanding the role of social media in bank marketing

M. Mitic, A. Kapoulas, Alexandros Kapoulas, 2012 .

Counterfeit purchase typologies during an economic crisis

Constantinos-Vasilios Priporas, I. Kamenidou, A. Kapoulas, 2015 .

Netnography as a marketing research tool in the fashion industry in Southeast Europe

G. Miaoulis, A. Kapoulas, Natyra Xharavina, 2020, International Journal of Market Research.