Cara Cherry Lisco

The positive and negative effects of anger on dispute resolution: evidence from electronically mediated disputes.

C. Anderson, R. Friedman, J. Brett, 2004, The Journal of applied psychology.

Sticks and Stones: Language, Face, and Online Dispute Resolution

Jeanne M. Brett, Cameron Anderson, Mara Olekalns, 2007 .

Tortoise Or Hare? a Study of the Speed to Resolution in On-Line Disputes

R. Friedman, J. Brett, Mara Olekalns, 2004 .