Maren Wunderlich

Identification and analysis of moderator variables: investigating the customer satisfaction-loyalty link

Heiner Evanschitzky, G. Walsh, Maren Wunderlich, 2008 .

An Examination of Moderator Effects in the Four-Stage Loyalty Model

Heiner Evanschitzky, Heiner Evanschitzky, Maren Wunderlich, 2006 .

Does the employee-customer satisfaction link hold for all employee groups?

Heiner Evanschitzky, Florian von Wangenheim, Heiner Evanschitzky, 2007 .

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Heiner Evanschitzky, Vikas Mittal, Christopher Groening, 2011 .