Wendy S. Zabava Ford

Negotiating Status and Identity Tensions in Healthcare Team Interactions: An Exploration of Nurse Role Dialectics

K. Propp, J. Apker, Wendy S. Zabava Ford, 2005 .

Confirmatory analysis of the factorial structure and validity of the service provider sociality scale

C. Koermer, Wendy S. Zabava Ford, Mary C. Toale, 2003 .

Collaboration, credibility, compassion, and coordination: professional nurse communication skill sets in health care team interactions.

Nancee Hofmeister, K. Propp, J. Apker, 2006, Journal of professional nursing : official journal of the American Association of Colleges of Nursing.

Meeting the Complex Needs of the Health Care Team: Identification of Nurse—Team Communication Practices Perceived to Enhance Patient Outcomes

Nancee Hofmeister, Nancy E. Wallace, K. Propp, 2010, Qualitative health research.

Investigating the Effect of Nurse–Team Communication on Nurse Turnover: Relationships Among Communication Processes, Identification, and Intent to Leave

K. Propp, J. Apker, Wendy S. Zabava Ford, 2009, Health communication.

HHTH 24(2).book(HHTH_A_367820.fm)

K. Propp, J. Apker, Wendy S. Zabava Ford, 2009 .

Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty

Wendy S. Zabava Ford, 2003 .

Toward the development of a service provider sociality scale and its relationship to customer satisfaction and loyalty

C. Koermer, Wendy S. Zabava Ford, C. Brant, 2000 .

Customer Service in Dental Offices: Analyses of Service Orientations and Waiting Time in Telephone Interactions With a Potential New Customer

Wendy S. Zabava Ford, Olivia Snyder, 2000, Health communication.