I. K. Kleinsorge

The silent customers: measuring customer satisfaction in nursing homes.

I. K. Kleinsorge, H. F. Koenig, 1991, Journal of health care marketing.

Management of nursing homes using data envelopment analysis.

D. Karney, I. K. Kleinsorge, I K Kleinsorge, 1992, Socio-economic planning sciences.

Data Envelopment Analysis for monitoring customer-supplier relationships

Philip B. Schary, P. Schary, I. K. Kleinsorge, 1992 .

Perceptual measures of quality: a tool to improve nursing home systems.

I. K. Kleinsorge, H. F. Koenig, 1994, Hospital & health services administration.

Financial and Efficiency Differences in Family-Owned and Non-Family-Owned Nursing Homes: An Oregon Study

I. K. Kleinsorge, 1994 .