Mark Patton

DINESERV:: Measuring Service Quality in Quick Service, Casual/Theme, and Fine Dining Restaurants

Bonnie J. Knutson, Pete Stevens, B. Knutson, 1996 .

Lodgserv: A Service Quality Index for the Lodging Industry

Bonnie J. Knutson, Pete Stevens, Colleen Wullaert, 1990 .

“How Prepared am I to Succeed in the Hospitality Industry?” What the Students are Telling Us

Bonnie J. Knutson, Mark Patton, 1992 .