Eileen Abels

The Internet Public Library (IPL): An Exploratory Case Study on User Perceptions

Susan Wiedenbeck, Monica Maceli, Eileen Abels, 2011 .

Training and coordination for chat reference. Sponsored by SIG ED, SIG USE

Jody Condit Fagan, John V. Richardson, Dania Bilal, 2005, ASIST.