M. Dyason

The fifth era

Michael Kaye, M. Kaye, M. Dyason, 1995 .

Achieving a competitive focus through self-assessment

M. Kaye, M. Dyason, 1999 .

Customer value-driven strategies

M. Kaye, M. Dyason, 1999 .

THE SERVICES QUALITY LEVEL ASSESSESMENT IN THE TECHNICAL UNIVERSITY WITH SERVQUAL METHOD APPLYING

R. Stasiak-Betlejewska, H. Urbancová, Katarína Stachová, 2014 .

Harnessing human resources to achieve business excellence

Michael Kaye, M. Kaye, M. Dyason, 1998 .