Terry Stein

Engaging communication experts in a Delphi process to identify patient behaviors that could enhance communication in medical encounters

Richard M Frankel, Lynda A Anderson, R. Frankel, 2010, BMC health services research.

Enhancing clinician communication skills in a large healthcare organization: a longitudinal case study.

Richard M Frankel, Edward Krupat, E. Krupat, 2005, Patient education and counseling.

Patient choice

John Hsu, Julie Schmittdiel, Bruce Fireman, 2003, Journal of General Internal Medicine.

The Four Habits Coding Scheme: validation of an instrument to assess clinicians' communication behavior.

Edward Krupat, E. Krupat, J. Irish, 2006, Patient education and counseling.

Patient choice. A randomized controlled trial of provider selection.

John Hsu, Julie Schmittdiel, Bruce Fireman, 2003, Journal of general internal medicine.