Leonie Still

Management Responses to Unions in Australian Call Centres : exclude, Tolerate or Embrace?

Patricia Todd, Leonie Still, Judy Skene, 2003 .

A Pie In The Face Of Management: The Staging Of Slapstick And Kitsch In The "Fun Industry" Of Call Centres

Leonie Still, Judy Skene, Joan Eveline, 2003 .