Firdaus Abdullah

Developing a service culture-value chain for hospitals

Jamil Hamali, Boo Ho Voon, Karen Kueh, 2012 .

Developing a HospiSE scale for hospital service excellence

Boo Ho Voon, Karen Kueh, Nagarajah Lee, 2014 .

Determining Factors of Customers’ Preferences: A Case of Deposit Products in Islamic Banking☆

Jamil Hamali, J. Hamali, Firdaus Abdullah, 2016 .

HEdPERF versus SERVPERF

Firdaus Abdullah, Firdaus Abdullah, 2005 .