Lawrence O. Hamer

After‐service response in service quality assessment: a real‐time updating model approach

Devanathan Sudharshan, D. Sudharshan, B. Liu, 2000 .

Us Versus Them: Oppositional Brand Loyalty and the Cola Wars

Albert M. Muñiz, A. Muñiz, L. Hamer, 2001 .

Reducing Online Buyers' Perceptions of Risk: A Study of Online Auctions

Lawrence O. Hamer, 2011 .

The Effects of Intraencounter Changes in Expectations on Perceived Service Quality Models

Devanathan Sudharshan, D. Sudharshan, B. Liu, 1999 .

Achieving Change in Students’ Attitudes Toward Group Projects by Teaching Group Skills

Robert D. O’Keefe, R. D. O'keefe, L. Hamer, 2013 .