Karen J. Fryer

Critical success factors of continuous improvement in the public sector: A literature review and some key findings

Jiju Antony, Alex Douglas, J. Antony, 2007 .

Performance management in the public sector

Jiju Antony, J. Antony, S. Ogden, 2009 .

Bessant's continuous improvement model: revisiting and revising

Susan M. Ogden, Karen J. Fryer, Jiju Anthony, 2013 .