Martin Wetzels

Werkdruk in call centers: Een analyse van oorzaken en gevolgen

de Jc Ko Ruyter, Martin Wetzels, van M Birgelen, 1999 .

Enhancing boundary-spanning service employees' performance : the importance of GDSS potency in service teams

de Jc Ko Ruyter, Martin Wetzels, Jjl Jeroen Schepers, 2008 .

Factors influencing the adoption of mobile gaming services

Ko de Ruyter, Martin Wetzels, Mirella Kleijnen, 2002 .

Comparing the generalizability of online and mail surveys in cross-national service quality research

Martin Wetzels, Elisabeth Deutskens, Ad Jong, 2006 .

Customer service: scope and quality measurement comparisons between objective and subjective performance indicators

Martin Wetzels, K. Koelemeijer, Jgam Lemmink, 1994 .