Xiaohong Chen

The Impact of Perceived Service Fairness and Quality on the Behavioral Intentions of Chinese Hotel Guests: the Mediating Role of Consumption Emotions

Scott R. Swanson, Lujun Su, S. Swanson, 2016 .

The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality

Scott R. Swanson, Lujun Su, S. Swanson, 2016 .

Reputation and intentions: The role of satisfaction, identification, and commitment

Maxwell K. Hsu, Scott R. Swanson, Lujun Su, 2016 .

Effects of Service Fairness and Service Quality on Tourists’ Behavioral Intentions and Subjective Well-Being

Lujun Su, Songshan Huang, S. Huang, 2015 .

Customer Satisfaction of E-Commerce Websites

Xiaohong Chen, Jianchi Xiang, 2009, 2009 International Workshop on Intelligent Systems and Applications.