Raditha Hapsari

The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers

David L. Dean, Michael D. Clemes, M. Clemes, 2016 .

The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

David L. Dean, Michael D. Clemes, M. Clemes, 2017 .