K. Winsted

Patient satisfaction with medical encounters – a cross‐cultural perspective

K. Winsted, Kathryn Frazer Winsted, 2000 .

Service behaviors that lead to satisfied customers

K. Winsted, Kathryn Frazer Winsted, 2000 .

The service experience in two cultures: A behavioral perspective

K. Winsted, Kathryn Frazer Winsted, 1997 .

Evaluating Service Encounters: A Cross-Cultural and Cross-Industry Exploration

K. Winsted, Kathryn Frazer Winsted, 1999 .

Patient satisfaction with medical encounters – a cross‐cultural perspective

K. Winsted, 2000 .

Internationalization of services: the service exporting decision

Paul G. Patterson, P. Patterson, K. Winsted, 1998 .