Rebecca Van Herck

The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization

L. Hudders, S. Decock, Rebecca Van Herck, 2021, International Journal of Business Communication.

When the language bonus becomes an onus: a Belgian case study

Rebecca Van Herck, Dieter Vermandere, 2016 .

Language policy evaluation in business settings

Rebecca Van Herck, Lieve Vangehuchten, Dieter Vermandere, 2019, European Journal of Language Policy.

A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis

S. Decock, Rebecca Van Herck, Bridgit Fastrich, 2022, English for Specific Purposes.

Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns

S. Decock, Rebecca Van Herck, Babette Dobbenie, 2021 .