N. Gervais

发表

6. ASSESSING THE IMPACT OF THE GLOBAL FINANCIAL CRISIS ON AFRICAN MICROFINANCE INSTITUTION PERFORMANCE: EMPIRICAL

Gagandeep K Nagra, S. Kumari, Shulien Chang, 2012 .

7. THE RESPONDENTS PERCEPTION OF CUSTOMER CARE INFLUENCE ON CUSTOMER SATISFACTION IN RWANDAN COMMERCIAL BANKS - A CASE STUDY: BANQUE POPULAIRE DU RWANDA

Machogu Moronge Abiud, S. Lanka., Shahin Sahraei, 2013 .