Christopher K. Anderson

The Effect of Private Customer-Manager Social Engagement Upon Online Booking Behavior

Saram Han, Christopher K. Anderson, 2020, Cornell Hospitality Quarterly.

Web Scraping for Hospitality Research: Overview, Opportunities, and Implications

Saram Han, Christopher K. Anderson, 2020 .

The dynamic customer engagement behaviors in the customer satisfaction survey

Saram Han, Christopher K. Anderson, 2021, Decis. Support Syst..

Legal and Ethical Issues of Collecting and Using Online Hospitality Data

B. Stringam, J. Gerdes, Christopher K. Anderson, 2021, Cornell Hospitality Quarterly.

Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity

Saram Han, Christopher K. Anderson, K. Chung, 2023, Humanities and Social Sciences Communications.

Proactive Walking and Overbooking With Class Dependent Walk-Out Costs

Christopher K. Anderson, Shuwen Liang, 2023, Cornell Hospitality Quarterly.