Jean Lam

Customer Relationship Management on Internet and Mobile Channels: An Analytical Framework and Research Directions

Susy S. Chan, Jean Lam, S. Chan, 2009 .

Americas Conference on Information Systems ( AMCIS ) 1231-2004 Customization and Customer Satisfaction for Mobile Commerce

Xiaowen Fang, S. Chan, Jean Lam, 2013 .

The Effects of Customization on Satisfaction with Mobile Systems

Xiaowen Fang, S. Chan, Jean Lam, 2020 .

Usability for Mobile Commerce Across Multiple Form Factors

Shuang Xu, Xiaowen Fang, Susy S. Chan, 2002, J. Electron. Commer. Res..