Susanne Frey

Benchmarking Internet Use for the Marketing of Swiss Hotels

Susanne Frey, Thomas Steiner, Roland Schegg, 2002, ENTER.

E-Mail Customer Service in the Swiss Hotel Industry

Roland Schegg, Jamie Murphy, R. Schegg, 2003 .

Swiss Hotels’ Web-site and E-mail Management

Doina Olaru, Roland Schegg, Jamie Murphy, 2003 .