D E Turner

The effects of demographics on determinants of perceived health-care service quality. The case of users and observers.

D. E. Turner, S. Oswald, D. D. Butler, 1996, Journal of management in medicine.

Quality determinants and hospital satisfaction. Perceptions of the facility and staff might be key influencing factors.

D. E. Turner, R. Snipes, S. Oswald, 1998, Marketing health services.